Frequently Asked Questions

Everything you need to know about HAAN beauty and your orders.

What is the shipping timeframe for my order?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.

Are HAAN products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All HAAN products are 100% vegan and never tested on animals.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a return or exchange.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Are your ingredients safe for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we recommend checking the full ingredient list on the product page if you have specific allergies.